F A Q 's
Are bookings necessary?	Yes, especially weekends and holidays - this helps us to provide correct staffing levels to care for your pets.
What vaccinations are required?	Dogs – All dogs require annual vaccinations (in some cases this may be extended to 2 years if using Nobivac) for Distemper, Parvovirus, Hepatitis, Parainfluenza and Leptospirosis.  These vaccines must be given at least 14 days prior to Boarding. Bordatella (Canine cough) is also required and is sometimes given intranasally (drops into the nose). This vaccine must be given at least 14 days prior to Boarding. Cats/Kittens– All cats require vaccination against Feline enteritis, Feline rhinotracheitis (snuffles) and Feline Leukemia virus (Felv). Vaccinations need to be given at least 14 days prior to admission to give them time to work.
What other health requirements do you have?	Please ensure your pet has been wormed and deflead during the last week prior to admission
Do you offer discounts for long stays?	Yes, there is a 10% discount for long term boarders (more than 3 weeks) and two or more pets. Discounts do not apply during Christmas/School or Easter holidays or Public Holiday weekends.
May I come and visit before my pet stays?	Yes - Visitors are welcome - please phone to arrange a suitable time
Will my pet play with others?	Dogs are exercised three times daily, either separately or in small compatible groups. Cats are free to enjoy the open spaces of the main cattery and play room and snooze in the sun on a comfortable chair
When is the best time to bring my pet in?	We encourage you to bring your pet in the morning to give them time to settle into the routine before bedtime. Arrival late in the evening, especially in the winter can be unsettling for them
Are the kennels under cover or outside?	All kennels are inside with outer covered runs, electric blankets are available if required
If I provide my pets food is there a reduction in cost?	We are happy to feed special diets but as this actually causes more work for us there is no reduction in the daily rate. Please ensure food supplied in meal sized portions and is clearly labelled with pet's name and feeding requirements
Do you have a pickup/delivery service?	Yes - please phone to arrange this prior to admission
Do you give medications?	Yes - we will give medications for non contagious medical problems but please give us clear written instructions
May I bring my pet’s toys or blankets?	Yes - but please note we are not responsible for damage to these items and please no bean bags or sheepskins.!
Can I visit my pet?	We advise against visits as Pets become confused when you leave without them and we then have to try and settle them again
Do you offer grooming/hydrobath facilities?	All long stay dog boarders (more than 3 weeks) receive a complimentary hydrobath. Hydrobaths are available to short term and casual guests on request. Please arrange this when booking your dog in. Full grooming can be arranged with prior notice, for dogs and cats at a local grooming parlour